Training and Transformation

CLASSROOM - Sharing and Learning

For the Front Line

COMMUNICATION Understanding All About Communication / Communication & Implementation / Communication Gap & Collapse / Meta Verbal Communication
LISTENING - AN ART Importance / Types / Techniques to Improve Listening / What to Avoid
CUTOMER MANAGEMENT Principles of Customer Handling / Knowledge Worker Vs Delivery Person / Conversion & Consolidation / Objection Handling
SELLING SKILLS The Art & Science of Selling / Sales Techniques
INTER-PERSONAL SKILLS Relationship with Superiors / Team Spirit
ACTIVITY TRAP Busyness or Business / Focus on Results / Ownership Attitude

For the Back-Up Support Executives

ROLE Job Responsibilities / Role with Team Members / Do’s & Don'ts
PERFORMANCE Focusing on Essentials
INDUCTION Break-In Training / On the Job Training
JOB SKILLS Improving Job Skills of the Team Members
SUCCESS Ensuring Success of Every Team Member
STORM SIGNALS Identifying Problems / Handling Difficult Subordinates
EVALUATION Purpose & Importance of Evaluation

For the Managers

SPIRIT OF PERFORMANCE Revitalizing Peter Drucker’s Inputs
THE EFFECTIVE EXECUTIVE Efficiency & Effectiveness
CRITICISM How to Give & Receive Criticism
RESPONSIBILITY & AUTHORITY Helping Managers to Own their Actions
ARE YOU A BAD BOSS Knowing Self / Managing with Head or Heart
RATIONAL EMOTIVE THERAPY Understanding Emotive & Intellectual Components / Irrational & Alternative Beliefs
LEADERSHIP Trend Setting for the Subordinates

Corporate Specific Lectures

  • Management & Morale Building
  • The Effective Executive
  • It’s all in the Attitude
  • Power of Attitude
  • Criticism – How to give & receive it
  • Strategy for winning Employee Commitment
  • Responsibility & Authority
  • There is more to Communication than meets the Ear
  • The Activity Trap
  • Are You a Bad Boss ?
  • You are potentially greater than you think
  • Success theory for you
  • Organize Yourself for Continues Success
  • Self Development Program
  • Self-Check Test
  • Goal Orientation Vs Task Orientation
  • Effective Communication
  • The art and science of Leadership
  • Failed & Frustrated ? What Next ?
  • You get what you expect
  • Managing with Head or Heart ?
  • Winner Vs Loser
  • How common is Common Sense ?
  • Performance Evaluations

SHAPING FUTURE TODAY (For Institutions)

  • Insight into Corporate Functioning
  • Polishing Up the Personality
  • Enhancing Presentation Skills
  • Preparing for the Job Search
  • Ensuring Mindset for Fast and Smooth Blending into the Corporate Atmosphere
IMPACT Creating Impact & Leaving Impressions
ATTIRE Dignified & Powerful Dressing
COMMUNICATION Understanding All About Communication / Communication & Implementation / Communication Gap & Collapse / Meta Verbal Communication
LISTENING Importance / Types / Techniques to Improve Listening / What to Avoid
INTER-PERSONAL SKILLS Relationship with Superiors / Team Spirit
INTERVIEWS Excelling in the Interviews
SELF DEVELOPMENT Goal Setting / Continuous Improvement
TIME MANAGEMENT Identifying Lapses / Gaining Control / Getting More from Same Routine / Managing E-Mails & Papers
ATTITUDE How to Develop The All Important – Attitude
RESPONSIBILITY & AUTHORITY Understanding Responsibility / Developing Ownership Attitude
CRITICISM How to Give & Receive it
CORPORATE CULTURE How to Blend Instantly / Not Appearing an Alien

Click here for an overview of Outbound Training modules.